has come the fatÃfica date of January 1, 2010 and is still not fully met Law 11/2007! Moreover, as far as I know, the Royal Decree which would regulate the National Scheme Interoperability is still missing in the BOE ... Just with this detail and we can realize the seriousness with which we have taken the English government obligations under that law today but my post was the other way, but certainly in the same sense of the extent to which belittles compliance with the law in this country of ours, where the culture of "rule of law" really shines by its absence too often.
Al grain. Both speak of the Administration and it seems that we forget that there are some private companies since 2007 are also required to implement telematics systems for your customers to contact them. And what a coincidence! They too are mostly breach this obligation, but, of course, what Administration dares to bell this cat?
According to art. 2 of Law 56/2007 of 28 December , companies "comprise more than one hundred employees or annual turnover, calculated as provided in the rules of the Value Added Tax, exceeds 6,010 121.04 euros "and engaged in one of the sectors we will indicate later "must provide its users a means of telematic communication that using electronic signature certificates , allowed the completion of at least the following steps":
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electronic procurement services, supplies and goods, the modification and completion or termination of those contracts and any legal act or transaction between the parties without prejudice to the sectoral regulations.
- Consultation
your customer data, including information on their billing history, at least the last three years and the agreement, including the general conditions, if any.
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Filing complaints, incidents, suggestions and, where appropriate, claims, ensuring consistency of presentation to the consumer and ensuring a direct personal attention.
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Exercise rights of access, rectification, cancellation and opposition under the terms provided in the regulations of protection of personal data .
What companies are those that are required to allow users we turn to them by electronic means using our firm, and recognized, for example, the electronic ID card? Think bad and you will succeed! Indeed, providing electronic communications services, banking, insurance, Water Supplies, gas and electricity, passenger ...
Let every one @ the next example we find it. For example, your telephone operator or Internet access can make claims online with the electronic ID card, free, without having to send a fax happy that always gives problems without having to call a phone that many times and payment is bored with endless choices to check this or that number or, even worse if you have to send a letter or even a burofax?
And does anyone know whether the Government had complied with the provision of art. 2.3 second paragraph of that law? Nothing more, nothing less expected
Within one year after the entry into force of the obligation referred to in paragraph 1, the Government will consider the application of paragraph 2 of this article to other companies more than one hundred workers or have a annual turnover, calculated as provided in the rules of value added tax, higher than 6,010,212.04 euros in the development of its activity normal, providing services which it considers should have a telematic communication with its customers or users.
Finally, we talk a lot of government, but in the case of private companies is that there is not much interest in facilitating the exercise of the rights of consumers and users electronically. Can you imagine that we could present claims in this way? Since then, they would find out ...
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